Returns + Exchanges

Last updated: 09 December 2025

We want you to be fully satisfied with your purchase. If you are not happy, we offer a simple return and exchange process.

1. Return Eligibility

You can request a return if:

• The item is damaged, defective, or incorrect.

• You notify us within 7 days of delivery.

• The product is unused, in original packaging, with all tags.

Non-returnable items:

• Personal care products

• Intimate wear

• Perishable goods

• Customized/Personalized items

• Sale or clearance products

2. Exchange Policy

Exchanges are allowed for:

• Size issues

• Product defects

• Wrong item received

If the item is unavailable, we will offer store credit or a refund.

3. Refund Processing

Refunds may be issued via:

• Original payment method

• Store credit

• Bank transfer (if applicable)

Processing time: 5–10 working days after inspection.